Welcome to this Privacy and Cookies Statement. It describes how Schrama boomkwekerij B.V. processes the data of all its customers and visitors to the webshop. 

On the one hand to be able to fulfil your orders and on the other to keep you informed about its products and services. This is based on your purchases via the website and through cookies on the webshop. It is also explained below how you can make use of your legal rights.

Schramas.com is the processing controller

The controller is Schrama boomkwekerij B.V., hereinafter referred to as Schramas.com. Address Prof. Zuurlaan 10, 8256 PE Biddinghuizen, the Netherlands. For questions and/or complaints about privacy, Schramas.com has an e-mail address, namely cs@schramanursery.nl. You can also contact us by phone, at +31 (0)321 331 646. Schramas.com aims to help you with your query or complaint as quickly as possible; in exceptional cases this will take place within two to three weeks at the latest.

When and for what does shramas.com process personal data?

Schramas.com processes personal data on three grounds from the General Data Protection Regulation:

1. Execution of the agreement;
2. Legitimate (business) interest;
3. Or with your permission.

This may include name, address, postal code, place of residence and similar data needed for communication. But also data on purchases, returns, payments and interests.

1) Based on the performance of a contract:

• For the performance of our services and their financial settlement, e.g. when purchasing our products and/or services;
• For fulfilling our warranty obligations;
• For handling questions and/or complaints regarding the products or services of Schramas.com and for dealing with and resolving any disputes that may arise. Correspondence may also be used to evaluate and improve the quality of services as well as for training, coaching and assessment purposes;
• For contact moments with schrama.com. Via phone, email, chat, social media, contact form(s), surveys, competitions and (panel) studies. Or when you log in to your account online.

2) Based on legitimate interest and in support of everyday relationship management:

• To inform you about (new) products and/or services. This can be done through the following channels:
  • Webshop
  • Customer service
  • Social media campaigns
  • Or from advertisers in the field of consumer goods. Information provision is based on preferences, stated interests.
  • Relationship management
• For the purpose of (internal) analysis:
  • Process improvement, user experience;
  • Development of products and services;
  • Market research;
  • Preventing fraud;
  • Historical, statistical purposes.

3) Sometimes the proper performance of the service requires Schramas.com to request further information from you. If these details are not available or are not provided by you, Schramas.com may not be able to properly perform the service or deliver correct products.

If the processing of personal data requires your consent, Schramas.com will ask for it. You can withdraw this consent at any time.

Email and consent

For sending the Schramas.com newsletter to your e-mail address, Schramas.com will ask for your consent. You can withdraw your consent at any time using the unsubscribe link.

Receivers

Just as schrama.com itself sends special offers, Schramas.com from time to time receives requests from other advertisers to send information or special offers. These may include events, fairs, products and/or services in and around the home. If you do not want this, you can object by sending an e-mail to: cs@schramanursery.nl or by calling +31 (0)321 331 646.

In addition, Schramas.com engages various parties to provide products or services under its responsibility. These include carriers and couriers.

How long does Schramas.com store data?

Schramas.com does not retain data longer than necessary and never longer than permitted by law. How long certain data is kept depends on the nature of the data and the purposes for which it is processed. By law, the maximum period is 7 years.

Social media

Schramas.com is active online and enjoys engaging with customers and website visitors. Schramas.com also participates in social media, such as Facebook and Pinterest. Online, Schramas.com likes to give its customers practical information and answer relevant questions. In doing so, Schramas.com may record (personal) data, for example when customer service handles a question or complaint . These will be processed in accordance with this privacy statement. Schramas.com is not responsible for the content of other social media users and how they handle personal data.

Cookies

Schramas.com uses cookies when offering its services. These are small text files containing data that are either stored on the hard disk of your computer or other hardware or are in the browser's session. Schramas.com places cookies that are necessary for the proper functioning of the website or to provide a requested service. In the case of the use of tracking cookies intended for marketing purposes, prior consent is sought from the website visitor.

You can prevent the use of cookies by not accepting cookies and/or deleting all cookies already placed. Consult the browser's help function to find out how to do this. Schramas.com cannot guarantee that the website or electronic services will work properly without cookies. Some functions may be lost or parts may not be seen at all.

Overview of cookies placed:

Necessary cookies

An essential cookie has a purely technical functionality that allows the website to work properly.

Tracking cookies

Tracking/advertising cookies, the 'conversion pixels' are used to measure whether our campaigns are successful. This records browsing behaviour, allowing us to specify based on the pages you have visited. These cookies cannot be traced back to customer details, but are used to measure our campaigns.

What are your rights?

You have the right to access your own personal data. If data is incorrect, you can have it corrected. You also have the right to data transfer. This means that you can have the data processed by Schramas.com, based on consent or contract, transferred to another party. Would you like to have your data at Schramas.com deleted? This is possible from the moment you no longer have any (financial) obligations with Schramas.com. To do so, please contact Schramas.com by phone +31 (0)321 331 646 or by e-mail cs@schramanursery.nl.

Changes

Schramas.com reserves the right to make changes to the privacy statement. We advise you to check this page regularly for changes. If Schramas.com makes a significant change in the way personal data is processed, Schramas.com will announce this via website(s) and newsletters.

Contact

If you have any questions or comments about this privacy statement or a complaint about the way Schramas.com processes personal data, please feel free to contact us using the contact details below. It is also possible to submit a complaint to www.autoriteitpersoonsgegevens.nl

Contact details

Schrama boomkwekerij BV

Prof. Zuurlaan 10

8256 PE Biddinghuizen

Telephone: +31 (0)321 331 646

E-mail: cs@schramanursery.nl

Biddinghuizen, 10-10-2019